Each order generated on our shopping cart system has a FLAT RATE charge of $19.99 for Shipping & Handling within the Continental United States added to it - regardless of how small or large that order is.

Your privacy is a primary concern to us at Bed Linens Etc. Our goal in expanding and clarifying our policy on the collection and use of customer information is to ensure a high level of security and confidentiality.

When you provide your personal information to Bed Linens, Etc., (such as your name, address, phone number, company name, etc.) that information will NOT be sold, distributed, used, or given to any other company or individual for use in marketing or solicitation. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with Bed Linens, Etc.

Additionally, any information gathered via a "cookie", will not be shown, sold, distributed, used, or given to any other company or individual for their use. The cookies which we employ are used to gather browser and access statistical information only and is kept strictly confidential. If you have any questions regarding our policy, please e-mail us.

At Bed Linens Etc. our shopping cart utilizes SSL encryption technology to help protect the transmission of your ordering information over the Internet.

Our Return Policy is:

If any of the products are DOA (Defective On Arrival) we will replace them at no charge to you. Contact us via phone or e-mail and we will provide you with an authorization# to return the defective merchandise.

Our policies concerning returns for any other reasons (other than manufacturing defects) vary from factory to factory.  In some cases, merchandise can be returned (with a re-stocking fee)... and in other cases the merchandise may NOT be returned (such as goods made in our custom factory).  We have tried to spell these policies out on the website where you view the merchandise.  If this is not clear or you have any questions... please call us at 800 776-9233.

If you are hesitant to order a product using our SECURE on-line shopping cart, you may email, phone or fax that information to us for order processing. We may be contacted at 1-800-776-9233, or e-mail us. We may also be contacted via traditional snail-mail at:

Bed Linens Etc.
11801 Balcones Way
Austin, TX 78750

Our normal business hours for "human" telephone contact are Monday through Friday,
8 AM to 6 PM Central Standard Time.