*  PRODUCT WARRANTIES & RETURN POLICY

*  DELIVERY

*  PRODUCT AND "TECHNICAL"

*  CONTACT & COMPANY BACKGROUND

*  LOW PRICE GUARANTY

*  MISC.

PRODUCT WARRANTIES & RETURN POLICY

QUESTION: What if I receive a product that has a manufacturing defect or is not the size or color that I ordered?

ANSWER: Notify us at svcdesk@bed-linens.net or 800 776-9233.  We will then contact the factory concerning the problem and arrange to have the item repaired or replaced.

QUESTION: Can I return an item if I just don't like it after I received it?

ANSWER: It depends on the factory... and their policy in this regard.  Some do not take anything back under these circumstances... some take anything back within a given period of time (if the product is in good condition, etc.).  Some of those that do take products back under these circumstances charge a "re-stocking" fee and some do not.  We try to put the policies concerning this in easy to find locations on the site... however, if you have been unable to locate the policy please contact us at svcdesk@bed-linens.net or 800 776-9233.

QUESTION: What is the "return" policy on products manufactured by your "Custom Factory"?

ANSWER: Because each order is made custom, to your specifications, they will not accept returns for any reasons other than manufacturing defects. We are happy to send you a sample of the fabric you are considering before you make your final decision.  We are also willing to answer any of your questions via email, or via telephone, prior to your purchase. In the case of manufacturing defects, the original product must be shipped back to the factory before replacements will be sent. The factory reserves the right to repair or replace defective products at their discretion.

QUESTION: What is the "return" policy on products manufactured by "Kimlor" (Makers of "True Grit", "Bellagio", "Karin Maki", "Advantage", "Realtree", "Mossy Oak", Etc.)?

ANSWER: If the goods are determined to have a manufacturing defect within 6 months of purchase, they can be returned for full credit... or replaced.  However, NO returns can be made without an RMA# (Return Merchandise Authorization).  On merchandise returned for reasons other than manufacturing defects... AND found by the factory to be in resalable (i.e.) in new condition a credit will be issued (by check) in the amount of 80% of the purchase price of the merchandise.  You will be responsible for the cost of shipping the goods back to the factory (as well as, the original F&H) to you. 

QUESTION: What is the "return" policy on products manufactured by "Down, Inc.", manufacturers of the down products sold by Bed Linens, Etc.?

ANSWER: Down, Inc. (In most cases) will take back items that customers are unsatisfied with for any reason... as long as they have not been used, laundered, abused, etc.  You will be responsible for the shipment charges back to the factory, as well as, the original shipment charges.  DO NOT ship anything back until you have received the appropriate RA# and authorization from us.  Upon notification from the factory that the merchandise has been received in good condition, etc., you will be forwarded a check for the appropriate refund.

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DELIVERY

QUESTION: Once I place an order, when can I expect delivery?

ANSWER: Almost everything (unless requested "otherwise") is shipped via UPS ground and should arrive at your home approximately 7 to 10 days after you place your order.    If it has not arrived within that time, please contact us at svcdesk@bed-linens.net or 800 776-9233.

QUESTION: If I need something faster than the "normal" delivery, can it be done?

ANSWER: Usually... yes.  Both 2nd Day Air and Next Day Air shipments are available from most of our factories.  Just give us a call at 800 776-9233 and we will let you know what the charges will be and the expected arrival date.

QUESTION: If my order is "small" why is the F&H $19.99?

ANSWER: Most of our factories charge us a "handling" charge per order (In addition to the actual shipping costs)... regardless of the $ amount or the number of items on the order.  No matter what you purchase, the F&H does not go over $19.99... which means if your order is large, the F&H is a "good deal".  If your order is only for an item costing $19.99... the F&H is not such a "good deal.  If that is the case, please give us a call at 800 776-9233... and we will give you a discount... if possible.

QUESTION: If I order something from your  "custom fabrics" or "custom factory" will it take longer for me to receive my order?

ANSWER: No, in most cases, you will receive your order even faster.  Our "Custom Factory" is very automated from a technology standpoint, gets the orders we place in to production quickly, & gets them "out the door" faster than factories that work out of a finished good inventory. 

QUESTION: Is my signature required on delivery?

ANSWER: Yes... if you do not want it required, please let us know by phone or e-mail.

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PRODUCT AND "TECHNICAL"

QUESTION: Will my Bridal Satin sheets, comforters, etc. have a "center seam"?

ANSWER: Yes. Bridal Satin is only available to any factory (not just ours) in 45" wide bolts, and thus, all sheets made of Bridal Satin must have a center seam. This center seam is reinforced, and generally does not cause a problem.

QUESTION: What does the term "percale" mean?

ANSWER: Though many people assume that "percale" means a polyester-cotton blend, this is untrue. A percale can be made of 100% cotton, 100% polyester, or any combination in between. Percale fabric begins its life as two sets of undyed, interwoven threads, known as a "greycloth" that will later have its color and pattern "sprayed" on. The "thread count" of a percale fabric is found by counting the threads going in both directions inside one square inch of the fabric.

QUESTION: Does a higher Thread Count mean the fabric is better and/or softer?

ANSWER: The thread count of the fabric determines its density, and that generally gives you a good gauge of its softness, although there are other factors that impact the softness of the fabric even more than its thread count. One such factor is "content."  The content of percale can vary widely.  Even a high thread count 60/40 percale blend won't be as soft or luxuriant as a lower thread count 100% cotton. Also, a dark colored cotton percale will feel stiffer than a lighter colored percale with the same thread count (due to dye saturation).  Even within cotton itself, there are many differences in grade. Just as grapes grown in certain regions are favored by wine connoisseurs over grapes grown in others, the quality of cotton can be estimated by its origin.

Our own domestic cotton is an excellent breed called "pima" cotton. This is a long-staple cotton, and is relatively inexpensive, considering its high quality. The fertile Nile valley which also produces the same breed of Pima Cotton as the United States, calls their more luxuriant textile "Egyptian Cotton." With its longer, silkier, and thicker fibers, this cotton is woven into the absolute best percales. Unfortunately, since it must be imported from Egypt, and usually through Eastern European distributorships and plantation owners, it carries with it a heavy price tag.  At the other end of the spectrum, some imported percales are very inexpensive, and for good reasons.

A combination of low thread count and high ratios of polyester to cotton causes these percales to rip easily, feel rough to the touch, and worst of all, pill. Pilling is that sand-paper feel that sheets can get after washing. If you find your sheets doing this, and are bothered by it, consider upgrading to a higher thread count, and better content. Though this may mean more expense, you really do get what you pay for.  Often, you'll see percale fabrics with a "sateen finish," which gives one side of the fabric a different satin-like texture and luster. This is achieved through a special elaborate process at the mill, where the fabric is woven. First, the fabric is woven in such a way that the threads are twisted on the front side of the fabric. Then, the fabric is "calendered" or passed under a steam-roller-like apparatus that applies 2000 lbs of pressure per square inch. 

QUESTION:  What is the Thread Count of the fabric used to make your flannel products?

ANSWER:  The "traditional" Thread Count measurement of quality as used in percale fabric is not applicable in flannel.  The measurement with flannel is "ounces of cotton flannel per square yard".  Both factories that manufacture flannel products for us import utilize raw goods that are 4.3 oz. per square yard and are imported from Portugal.
 
QUESTION:  What is the Thread Count of the fabric used to make your Bridal Satin Sheet products?

ANSWER:  The "traditional" Thread Count measurement of quality as used in percale fabric is not applicable in Bridal Satin.  The thread count is 288... but the content is the "key" to the quality and our bridal satin is 100% Nylon Acetate.

QUESTION: What is the difference between a comforter, duvet, coverlet and bedspread?

ANSWER: A comforter is a bed covering that is quilted, and reversible. Traditionally, it drops 15" over the edge of the bed at the foot and sides, and covers the top of the bed completely. Most are filled with  bonded polyester fill.  A Duvet cover is, quite simply, a cover that goes over your comforter. Some people who don't know any better, will simply call this item a "duvet" instead of a "duvet cover."  The duvet cover is basically a hollow comforter that opens at one end and has a Velcro closure. A comforter is placed inside of it, and removed whenever laundering is required. It is useful to achieve a loose, unquilted and "frumpy" look to the bed, or to protect a non-washable comforter. The reverse is also true, when a person wants to display a non-washable designer fabric during the day, but actually sleep under a washable comforter at night, the duvet cover is the perfect solution. 

A duvet cover also helps protect against the sometimes spiny protrusions that work themselves through a down comforter from time to time.  People also use several duvet covers... with one comforter to alter the look of the room without the cost and space required for several comforters.  In the case of conventional beds (without a waterbed frame), a bedspread covers the entire bed: from the pillows, to the floor (the "drop" is usually about 21"). 

In the case of waterbeds, the bedspread covers the pillows, just as a conventional bedspread, but is designed to be tucked into the sides of the waterbed frame.  Unlike a comforter, a bedspread is not reversible and is much larger.  A coverlet is similar to a bedspread in that it has a cotton backing and is not reversible.  The "drop" for a coverlet is about the same as comforter (15")  and like a comforter, most times a bedskirt and shams are used with it.  A coverlet, unlike a bedspread, does NOT have a 19" "pillow tuck".

QUESTION: What is a "drop"?

ANSWER: Aside from its use as a verb, the "drop" can refer to three things in the linen industry. First, it can mean the distance from the top of the bed to the floor, where bedspreads are concerned. A bedspread's finished width is equal to the bed's width, plus twice the drop. It's length is equal to the bed's length, plus the drop, plus nineteen inches for a pillow tuck. Secondly, a "drop" for a coverlet or a comforter means the distance from the top of the bed to however far down on each side you want the item to go.  With the new thicker mattresses, comforter and coverlet drops now vary slightly from the traditional 15".  Thirdly, when discussing bed skirts, the drop refers to the distance from the top of box spring (or foundation), to the floor.

QUESTION:  What is a bed sack?

ANSWER:  Bed sack is a style of mattress pad, in which the same material that is used on the top of the bed, is also used on the sides of the bed, and elasticized. While a fitted style mattress pad would have plain broadcloth skirting holding it on to the mattress, a bed sack style mattress pad would have quilted or felt siding.

QUESTION:  What is the difference between a velcro attached bedskirt and a platform attached bedskirt?

ANSWER:  A Velcro attached bed skirt comes as a long strip, rather than a square. The bed skirt attaches to the side of the foundation or waterbed frame with a strip of Velcro "loop" that is sewn along its top edge. The "hook" component of the Velcro is provided separately in small strips, for the consumer to attach to the bed foundation in any number of ways, including hot glue, staples, tacks, or any other method preferred. This variation of the bed skirt is easier to install and remove for cleaning, and is the only option when moving the mattress to insert a platform is impossible. 

The platform attached bed skirt is made with a rectangle of  plain (usually cotton) fabric, slightly smaller than the mattress size, around which the visible part of the bed skirt hangs on three sides. This version of the bed skirt tends to have a more appealing appearance than the Velcro attached variety, just as a Windsor knot looks better than a clip-on tie. The disadvantage is the same as the cravat, in that it is more difficult to install and remove, especially if the mattress is extremely heavy.  Platform attached bedskirts are used much more than the velcro attached ones.

QUESTION:  When measuring the depth of my mattress (when ordering custom sheets) should I "add" to actual depth to allow for shrinkage, etc?

ANSWER: Not really necessary as the factory allows for this (depending on the fabric used) when they cut the sheets.  If you still want to add to the depth... make it about an inch... no more.

QUESTION:  How do I measure the depth of my mattress?

ANSWER:  Just run a tape from the top edge down to the top of the foundation.  If you have a pillow top... look across the top of the mattress from the side and if you see a "crown" that is higher in the center... you may want to add an inch or two to the depth.

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CONTACT & COMPANY BACKGROUND

QUESTION:  Who is Best In Beds, Ltd./Bed Linens, Etc./Best Internet Products?

ANSWER: Best In Beds, Ltd. is  a Limited Partnership that started as a "Specialty Retailer" marketing high end sleep products in Austin, Texas and later became the very first company in the entire home furnishings industry to conduct commerce via the Internet.  Their website is http://www.bestinbeds.com.  Initially, Best In Beds sold bed linens as an "add-on" to their mattress sales... in stores and on the Internet.  Eventually, the "tail wagged the dog" and the bed linens aspect of the business grew to be the major product category for the organization.  This eventually led to the formation of "Bed Linens, Etc." and a totally separate website, bed-linens.net which you are on now. Best Internet Products is strictly a "DBA" name used with our credit card processor.  If you place any orders using your credit card, this name (Best Internet Products) will probably appear on your statement from the bank.

QUESTION:  Who founded Bed-Linens, Etc.?

ANSWER:   Click here for the answer to this one: www.bed-linens.net/founders.htm

QUESTION:  How do I contact the Management/Owners of Bed Linens, Etc?

ANSWER:
By E-Mail: svcdesk@bed-linens.net
By Phone: 512 335-1284
By Fax: 512 335-8375
By Snail Mail: 11801 Balcones Way, Austin, TX 78750

QUESTION:  What is the relationship of Bed Linens, Etc. to Ad Wizards Internet Services?

ANSWER: Don Allen, the CEO & COO of Ad Wizards became Webmaster of the Best In Beds, Ltd. website several years ago.  He and Todd Colvin "basically" put together the Bed Linens, Etc. concept.  He (and Ad Wizards) still serve as Webmaster, host of the Bed Linens, Etc. website and valuable advisor to the Best In Beds/bed Linens, Etc. businesses.  Don's company, Ad Wizards, is an outstanding organization that provides great service from a price/value standpoint in the Internet Design/Creation/Advising/Hosting industry.  Should you be in the market for any services that Ad Wizards provides, do not hesitate to contact us for a candid  evaluation of their capabilities, etc. Check out their website: www.AdWizards.com

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LOW PRICE GUARANTY

QUESTION:  Why do you offer this guaranty?  Are your prices the lowest?

ANSWER:  Some factories whose products we sell are not available anywhere else on the Internet.  Our low price guaranty with them is "easy"... nobody else has the merchandise so our price is the lowest!  However, most of our factories sell many other retailers that market the exact same products - some at higher prices - and some at lower prices.  Rather than spending a zillion hours surfing the WWW for everything we sell, we decided to adopt the policy of meeting or beating competition (similar to Home Depot, etc) should someone offer our potential customers a lower price.

QUESTION:  Does your low price guaranty apply to any type of retailer?

ANSWER: No, just someone who markets on the Internet... so when you contact us, please provide the website where you found the lower price.

QUESTION: Will you always meet or beat the price under your guaranty?

ANSWER: Probably in about 99% of the cases (for competing Internet retailers)... exceptions may be things like a competitor who has bought "close-outs" or is dumping his own inventory at below his cost... they are VERY rare! 

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MISC.

QUESTION:  What is meant by "Custom Fabrics and/or Custom Factory"?

ANSWER:  That simply means that the factory is going to produce your order "as specified" when they receive it as apposed to shipping from a finished good inventory.  The assumption when the word "custom" is used is that the price will be higher... not true in "our case".  Our "custom factory" makes everything "to order" and their entire system is set-up accordingly.  They carry NO finished good which saves them a ton of money.. & we in turn pass those savings on to you.

QUESTION:  If my sizes are other shown on the cart, what should I do?

ANSWER:  Call us at 800 776-933.

QUESTION:  If my items are for an adjustable bed, what should I do?

ANSWER: In most cases, you will be looking at linens for the "twinXL" size.  If your size is other than that and not shown... or you have further questions, just call us at 800
776-9233.

QUESTION:  Why do you not have catalogs?

ANSWER: We are an Internet retailer and as such do not go to the expense of publishing a printed catalog.  However, if you do not have a color printer, and wish us to snail mail you  a print of something we offer, just e-mail us or call us.

QUESTION:  How big are the swatches that I will receive if I order some?

ANSWER: Small... about 2x2.  This is fine if you are looking for "solids" and/or simply to feel the texture.  If you are ordering a print with a large repeat, we often send a more than one swatch. If you want larger swatches, just give us a call.

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